Privacy Policy

This Privacy Policy explains how Wilber Impex Pvt Ltd ("Wilber Impex", "we", "us" or "our") collects, uses, discloses and safeguards your information when you visit our website wilber.co.in, use our mobile application, or otherwise interact with us (together, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

• Information you provide: your name, email address, phone number, business name, billing and shipping address, and any details you submit through enquiry forms, quote requests, dealer registration, account creation, or customer support.
• Order and transaction information: products requested, order history, and communications related to your enquiries or purchases.
• Account credentials: if you create an account, the username and password (stored in encrypted form) associated with it.
• Device and usage information: IP address, browser type, device identifiers, operating system, app version, pages viewed, and interactions, collected automatically when you use our website or app.
• Cookies and similar technologies: used to keep you signed in, remember preferences, and understand how our Services are used.

We do not knowingly collect sensitive personal data (such as financial account passwords, health, or biometric data) except where strictly necessary and with your consent.

2. How We Use Your Information

• To respond to your enquiries, quote requests, and customer support messages;
• To process, fulfil, and follow up on orders and dealer registrations;
• To create and manage your account;
• To operate, maintain, and improve our website and mobile app;
• To send you service-related notices and, where you have opted in, product updates and promotions;
• To detect, prevent, and address technical issues, fraud, or misuse;
• To comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

• Service providers: trusted third parties who perform services on our behalf (such as hosting, delivery/logistics, analytics, and email), bound by confidentiality obligations and permitted to use the data only to provide those services.
• Legal and safety: when required by law, regulation, legal process, or to protect the rights, property, or safety of Wilber Impex, our customers, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will require the recipient to honour this policy.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.

6. Your Rights and Choices

Subject to applicable law, you may request to access, correct, update, or delete your personal information, or withdraw consent for marketing communications at any time. To exercise these rights, contact us at support@wilber.co.in. You can also unsubscribe from promotional emails using the link provided in those messages.

7. Mobile Application Permissions

Our mobile app may request certain device permissions (for example, network access, and storage for caching content). Any permission is used only to provide the related feature, is requested with notice, and can be managed through your device settings. We collect and use data from the app strictly in accordance with this policy and the requirements of the platform's app store.

8. Cookies and Tracking

We use cookies and similar technologies to operate and improve our Services. You can control cookies through your browser settings; disabling them may affect some features.

9. Third-Party Links

Our Services may contain links to third-party websites or services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies.

10. Children's Privacy

Our Services are intended for business and adult users and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Wilber Impex Pvt Ltd
Email: support@wilber.co.in
Website: wilber.co.in